Tech Support

**Job Duties:**

- To provide proactive technical support and services for customers who need assistants on scanners and security products, via telephone call, email, live chat, and FAE ticketing systems; - To provide technical support service for scanner and security products to enhance the company's image and to satisfy customer needs, which include all products; - Perform efficient diagnostics to determine customer problems and to provide correct solutions; - Work with clients remotely with or without remote assistance software; - To provide customer service which includes product testing, RMA shipment delivery & tracking, evaluation delivery & return; - Collect field feedbacks and follow up issue tracking; - Train to refresh and upgrade members of the technical support, customer service and sales & marketing teams; in particular, the introduction of new products to assure the products competency of team members;

**Requirements:**

- Associates or bachelor's degree, or equivalent combination of training and experience - 2 - 3 years of Technical Support and the related experiences - Familiar with operating systems of Win XP, Vista, Win 7/8, Mac OSX, Android, and iOS - With knowledge of TCP/IP, IPv4, FTP, DDNS, VPN, POP3, SMTP, IMAP, firewall configuration, A+ / Network & certifications would be a plus - Experience in CCTV industry is a PLUS - Excellent phone, written and oral communication skills - Motivated and fast learner