Customer Service Representative $20-$25 Depending on Experience

The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers and employees of the warehouse facility in a professional and timely fashion.

- Ensure safe working conditions in office and adherence to OSHA regulations - Ensure workspace and office conditions maintain clean, professional appearance. - Maintain databases to ensure accurate customer, vendor information is entered and current - Build computerized distribution lists - Create customer inventory activity reports - Create and distribute daily warehouse reports of material to ship. - Receive product into inventory, monitor inventory, report inventory levels to customers. - Assess customer needs, answer incoming calls and address complaints - Schedule all inbound and outbound truck and rail activities within the system(s). - Schedule and confirm appointments as needed. - Verify and confirm pick up and/or delivery of customer product. - Dispatch orders, provide paperwork and instructions to drivers, and vendors - Customer invoicing - EDI/ ASN transmissions and tracking. - Coordinate and communicate with warehouse employees, other departments and divisions. - Record incidents, accidents, service failures, claims. - Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management. - Participate in meetings and on committees as requested - ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Must pass an E-Verify, Drug Screen and 7-year background check!